The American Banker today
reports on a great
study on how banks can best serve Millennials. The key finding of the study is that while
Millennials are using many payment alternatives and banks perceive technology
challenges in serving them, these heavy debit card users actually leave banks
most frequently because of bad fee expenses.
Source: FICO Survey
Wonder what fees Millennials are avoiding with other payment methods but not at banks? (Hint below).
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